CANCELLATION POLICY

Bespoke Items (made to order):

All our Tables & Benches are hand made to order (bespoke) specially for you, unless stated, they are not held in stock.

Bespoke orders fall outside the Distance selling regulations (2000) which states that personalised goods or goods made to a consumer’s specification are exempt.

However, for all orders placed on or after 25th February 2022, we offer the following cancellation policy for all our bespoke items.

  • 48 hours after placing an order – 100% refund.

  • 48+ hours to 10 days – 30% refund (unless delivery is within this period)

  • 10+ days – no refund.

 

Therefore, please ensure that you have read all of the following before placing an order;

Delivery

Design

Construction


Pre-Made or Ex-Display:

If we list any pre-made or display items these will be clearly stated as not being bespoke.

Therefore, with these Tables (not bespoke) you have the right to cancel the order within 14 days of placing your order.

This does not affect your statutory rights.

 

Please Note: Our Lead Time Estimate (not a guarantee) is displayed on the Main Page - PLEASE CHECK BEFORE ORDERING - Thank you.

Date edited: 25th February 2022 V1.0